Gold

Includes:

Ø       Hardware and Microsoft software fault diagnosis.

Ø       All labour and call out charges.

Ø       4 hour Server down response, 6 hour Desktop response 9:00am-5:30pm Mon-Fri

Ø       Telephone support plus access to critical out of hours support number.¹

Ø       Remote system monitoring² with pro-active approach.

Ø       On-Site and remote system maintenance³.

Ø       Fully managed online backup service via broadband.

Includes:

Ø       Hardware and Microsoft software fault diagnosis.

Ø       All labour and call out charges

Ø       4 hour Server down response, 8 hour Desktop response 9:00am-5:30pm Mon-Fri

Ø       Telephone support 9:00am-5:30pm Mon-Fri

Ø       Remote system monitoring² with pro-active approach.

Ø       On-Site and remote system maintenance³.

Includes:

Ø       Hardware and Microsoft software fault diagnosis.

Ø       All labour and call out charges

Ø       6 hour Server down response, 12 hour Desktop response 9:00am-5:30pm Mon-Fri

Ø       Telephone support 9:00am-5:30pm Mon-Fri
 

Ø       On-Site and remote system maintenance³.

¹ Limited to business critical faults only 08:30-10:00pm Mon-Sun.

² Requires minimum of Windows Server 2003 and an ADSL subscription.

³ Requires ADSL Subscription